Last Revised: October 12, 2020
Categories of personal information we may collect: Information about the property (such as postal address), information about uploaded images (such as the geolocation of the camera when a picture is taken), contact information about the property’s resident (such as name or email address), and information about a business performing the data collection (such as the organization name and contact information of its representative(s)).
When you create an account: A Resident or business must create an account to use HOVER. When you do so, we collect and store personal data you share with us, such as your name and email address, the property’s postal address and associated contact information you upload, as well as any additional information you add to your profile or information about properties you add to the account.
When another HOVER user uploads information about your property: HOVER works with many businesses that provide property services including contractors, assessors, and insurers. They use HOVER by adding properties to their account and storing information associated with these properties including names, email addresses, residential addresses and images of the home.
When images are added to an account: We collect and store images uploaded to HOVER as well as metadata and sensor information from your device (for example, image metadata and the location where the image was taken) in order to create a 3D model of a property. Please take care to ensure the images you upload to HOVER do not contain any information that itself can identify you or any other individual.
When you pay for services: We use a third-party service to process credit card and payment information for any payments made on our website. We do not access or store credit card data.
When you use the HOVER Service: We collect information about how you use the service whether you are logged into a HOVER account or just visiting our website. This may include log data (such as your device ID, IP address, browser information, device hardware, and software type), usage data (such as which pages you click on or how you use our mobile app), precise geo-location information, and Cookie Data. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors, and other third parties.
With your consent: Personal information you upload directly to HOVER may be shared with third parties you authorize us to share data with such as a Resident, home improvement company or professional you purchase services from, or a social media site. Your personal information will be covered by those parties’ privacy policies.
With the consent of a HOVER user: Personal information related to a property that is uploaded by a HOVER User, with that user’s consent, may be shared with additional parties they authorize in order to provide services to that property.
With a Hover Inc. partner under an enterprise agreement: If your use of HOVER is being sponsored and/or paid for by a Hover Inc. partner, including if you are using a HOVER App sponsored by a partner, HOVER provides your personal information related to your use of HOVER to that Partner, its affiliates and/or applicable service providers. The Partner will have the ability to access, disclose, restrict, monitor, compile information and generate reports from your information and your general usage of the HOVER Platform and may use the information for their own business and marketing purposes, as described in the enterprise agreement between Hover Inc. and that Partner.
If you do not agree to the sharing of your information or do not wish to be contacted by the Hover Inc. Partner, or its affiliates or service providers, do not use HOVER in this manner.
For processing purposes: We transfer personal data to service providers who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including customer support, image processing, 3D model creation, information technology, payments, sales, marketing, data analysis, research, and surveys.
In response to legal process: We may disclose the information we collect from you in order to comply with valid legal processes, such as in response to a court order or a subpoena. Our policy is to notify you of legal process seeking access to your information unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period.
If our business changes: If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
Third-Party Tools: We use automated devices and applications to operate and evaluate usage of our Service. We use these tools to help us improve the Service, performance, and user experiences. Among these tools are Mixpanel, Google Analytics and Branch.
Cookies: Cookies are small text files used to store data for a variety of purposes.
The HOVER mobile app and website utilize functional cookies to enable the HOVER services and enhance the user experience such as maintaining account settings, login and authentication during logged-in periods. These cookies do not interact with browsing activity on non-HOVER platforms such as third party websites.
The HOVER website utilizes, when enabled, advertising cookies to inform targeted advertising initiatives. These cookies further track advertising performance to deliver relevant HOVER products and services through third party platforms.
To learn more about the various cookies engaged by the HOVER services, and to control your cookie settings, visit the HOVER Trust Center.
You can also manage your cookies locally by adjusting your browser settings, or you can opt-out of targeted advertising through cookies by visiting networkadvertising.org/choices or aboutads.info/choices.
We retain personal information as long as you like. We do not delete information unless specifically requested to do so with a verified request.
Retention duration is to ensure we can fulfill consumer queries on what information we have collected, or to verify a deletion request. In some cases, we may de-identify, aggregate, or otherwise anonymize personal information, or retain solely for internal purposes pursuant to California Consumer Privacy Act § 1798.105(d).
HOVER is targeted to adults, and we do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under the age of 13, please contact us immediately at firstname.lastname@example.org
To make a request under the California Consumer Privacy Act, please contact us at email@example.com with the Subject Line: CCPA.
Please submit privacy requests using this Web Form.
You may also write to us at the address below.
255 Bush St, 7th Floor
San Francisco, CA 94104